Return and refund policy
At Pixando, we want you to be fully satisfied with every purchase you make. If for any reason you are not completely happy with your order, we offer a 30-day free return policy to give you peace of mind.
Returns
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You have 30 calendar days from the date you receive your item to request a return.
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To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging intact.
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Returns are free of charge within the United Kingdom.
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To initiate a return, please contact us at Pixando@outlook.com with your order number and reason for return. We will provide you with return instructions.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, a full refund will be issued to your original payment method.
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Please allow up to 14 business days for your refund to be processed from the time we receive your returned item.
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Refund times may vary depending on your payment provider.
Exchanges
We currently do not offer exchanges. If you wish to receive a different item, please return the original product and place a new order.
Damaged or Faulty Items
If you received a defective or damaged item, please contact us within 7 days of delivery at Pixando@outlook.com with photos of the issue. We will resolve it as quickly as possible.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Pixando
Email: Pixando@outlook.com
Address: 67 Saint John's Road, Boxmoor, Hemel Hempstead, HP1 1QG, United Kingdom
Phone: +44 7655 27327